![]() I was trying to explain how he was incorrectly charging me. ![]() The male at the front desk was charging me extra and I proceeded to try to show him how he was charging me extra and he was not opened to here how. It took at least 15 minutes to pay to get in. There should be more options for people who cannot (or who are told they arent allowed to) go on any slides I cant believe we paid full price for two adults who didnt even get wet above the knees. And I wouldnt recommend this for children in that age range 3-6. The kids had a good time, which is why I rated it 2 stars but I would honestly not go here again. You couldn’t even ask any questions without being met with sarcasm or attitude. This was the worst customer service I’ve experienced in a long time. It was pretty obvious that these employees did not want to be there. It wasnt even busy when we were there, so I have no idea why we were getting so much attitude. And while I was trying to get my son situated on a tube at the lazy river, I was "whistled" at twice and told I couldnt walk the river - which is fine - I just needed more than 10 seconds to get him situated before getting into a tube myself. I saw a "lifeguard" swinging a stick around like a baton while pacing around, spitting in the pool, others laughing and not paying attention, and not explaining the "rules". For the price you have to pay - customers should be treated with courtesy and respect. PS – Saliva contains more bacteria (microorganisms) than urine (which is sterile).ģ) The attitude and professionalism of the "lifeguards" was terrible. While this may not be a sanitary concern its incredibly unprofessional and Im not sure why this type of behavior is tolerated. Also - While waiting for this section to re-open, one of the "lifeguards" was spitting in the water as he was pacing back and forth. I suspect that the staff are either not aware of the actual recommendations or it was a BM in the pool - which the CDC recommendation is closure of the pool for 30 minutes after removing the solid BM (which I did not see). ? I used to work at a YMCA so I am familiar with the CDC recommendations for "waste" in a pool. This section was closed for 35 minutes because (we were told) another child urinated in the water. Im not sure why we were told we couldnt go down the smaller slides since the only explanation we received was “it’s the rules.” - So youd have me send my 4-year-old down a slide while I have to run back down to the bottom to get him?Ģ) Since our daughter is 1, she stayed in the baby section the majority of the time. Our Son is under the 42 inches, so the slides he could ride on we were told we couldnt go on! So he was limited to the section for babies/toddlers (I think it was under 36 inches), the lazy river, or the family whirlpool, and maybe the frog pond - which was closed the entire time. Here are the complaints we had for our visit:ġ) The price was too high for the limitations we had. We took our 4-year-old son there for his birthday, along with our 1-year-old daughter.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |